The Staff

A Highly Skilled Staff

It is our team’s desire to provide you with the highest level of professionalism, work ethics, and dedication during your visit to our office.


As our receptionist, Jackie is one of the first people you will see when you come to Penfield Family Dentistry. Jackie will be sure to keep you on track with your routine cleanings and exams. With over 20 years of office experience, she is happy to process your insurance claims, schedule your appointments and answer any questions. She lives in the country and is married with two kids.



Toni is another friendly face you will see when you visit Penfield Family Dentistry. Some of you may remember Toni from several years ago (she was the one singing and dancing in the hallways).  Toni will happily assist you with any scheduling, insurance, or treatment planning questions you have.  She has two grown children, four grandsons, and is looking to add a golden retriever to her family. Toni believes in living life with a sense of humor.  Her enthusiasm is infectious!


Barb is our newest member at the front desk, eager to meet all our patients and answer any questions on treatment and financial options. She is a people person, always happy to listen, and ready to lend a helping hand. Outside the office, she enjoys arts and crafts with her grandchildren.


Michelle has been a dental assistant since 1984, training and earning her certification at the Eastman Dental Center.  As a chairside assistant, she works side by side with Dr. Nichols helping to restore and preserve your smile!  She strives to keep you relaxed, comfortable, and even entertained.  There is always a story to be heard from Michelle.  Michelle resides in the village of Webster with her husband and three sons.


Marisa used to be a patient of Dr. Nichols when she was three years old. Growing up and loving going to the dentist, she started shadowing in the office.  Soon enough, she began dental assisting. Marisa continues to expand her skills with dental training programs at MCC.



Leslie is incredibly passionate about dental assisting and making her patients feel comfortable. Her strong work ethic and positive attitude is a great asset to our team. Leslie loves spending time with her three kids and is the perfect person to ask about fitness and nutrition. More than likely you will see her at a gym in Rochester.


Libby is one of our very talented hygienists. She graduated dental hygiene school from Pennsylvania College of Technology. Libby is known for her bubbly personality and providing care in an incredibly thorough yet gentle manner. She enjoys getting to personally know her patients and loves to help everyone achieve their brightest smile. During her free time, Libby loves to snuggle with her golden doodle, Jax.


Katelyn is an exceptional graduate of Monroe Community College dental hygiene program. She greets everyone with a bright smile and is sure to have your teeth feeling fresh and clean after your stay. She is certified in administering anesthesia and loves educating patients on oral health. Katelyn enjoys hanging out with her family, traveling, and training her new puppy, Addi.


Sue has worked as a dental hygienist for 30 years. She was introduced to dental hygiene in 6th grade, when a hygienist spoke to her class and inspired her. Sue understands each patient’s specific needs and provides individualized care for improved dental health. Sue is married, has two children, as well as a dog and two cats. Her hobbies include reading, gardening, and watching Netflix. She works with us on Fridays and Saturdays.

Contact info

1795 Penfield Rd.
Penfield, NY 14526

Opening hours

Monday:               8 a.m. – 2 p.m.
Tuesday:              8 a.m. – 5 p.m.
Wednesday:        10 a.m. – 7 p.m.
Thursday:            closed
Friday:                  8 a.m. – 5 p.m.
Saturday:             8 a.m. – 1 p.m.*
*by appointment only

Our Location